Shipping policy

European Shipping Areas We offer shipping within Europe.

Delivery Time Our dedicated team takes an average of 3 days to prepare your order for shipping. The total delivery time depends on the postal service, but generally, customers in the Netherlands can expect their order within 1-2 days. For deliveries outside the Netherlands, the delivery time may be longer.

Shipping Costs Shipping costs depend on the customer's location and the weight of the package. These costs will be displayed during checkout.

Tracking You have the option to select a tracking option during checkout to monitor the progress of your order.

Shipping Methods We use PostNL as our delivery service.

Return Policy Information about our return policy can be found under the "Return Policy" section in the footer of our website.

Customer Service For questions or concerns regarding shipping or any other matters, you can contact us at info@botanica-aroma.com.

Delayed Deliveries Please note that our delivery time relies on the delivery service. We strive to maintain close communication with our delivery partners and will notify customers in case of extreme delays.

Delivery Restrictions Currently, we only ship within Europe and do not ship to other continents.

Customs and Taxes There are no customs duties or taxes applicable to our shipments.

Free Shipping We offer free shipping on orders over €75.